Frequently Asked Questions
If you have questions about our products, shipping, returns, or policies, you’ll find answers to the most frequently asked questions below. Hopefully, one of them helps! If not, please contact us via the contact form or by email to: info@mcnebulae.com.au.
About MCNebulae
Who is MCNebulae?
MCNebulae is owned and operated by M&C Nebulae Australia Pty Ltd, a registered business in Australia. We specialize in providing reliable dash cams designed to offer clear road monitoring and support drivers in their daily commutes and long journeys.
What is the company's legal name?
The company's legal name is M&C Nebulae Australia Pty Ltd.
Where is MCNebulae located?
Our operational location is Bayswater North, VIC 3153, Australia.
What is MCNebulae's business model?
Our business model is online retail (B2C).
How can I contact customer support?
You can contact us via email at info@mcnebulae.com.au or by phone at +61 410 985 199 during our business hours.
What are the customer service hours?
Our customer service hours are Monday to Friday, 8:00 AM to 6:00 PM (AEST/AEDT).
Shipping
Where does MCNebulae ship?
We currently only ship to customers within Australia.
What are the shipping methods and costs?
We offer free standard shipping on all orders within Australia. We use Australia Post and other trusted carriers when necessary.
How long does order processing take?
Orders are typically processed within 1-2 business days. Orders placed before 4:00 PM (AEST/AEDT) may be processed on the same business day.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number to monitor your shipment.
What should I do if my shipment is lost or delayed?
MCNebulae is not liable for lost or stolen packages, but we will do our best to assist you in locating your shipment. If a package is lost, we will assist you in filing a claim with the carrier.
Returns, Refunds, and Exchanges
What is your return policy?
We follow the Australian Consumer Law, which gives customers the right to a refund, repair, or replacement if a product is faulty, not as described, or does not meet acceptable quality standards. These rights apply regardless of our store policy.
In addition to these legal rights, we also offer a voluntary 30-day return period for unused products in their original condition.
How can I return an item?
Please contact us at info@mcnebulae.com.au to initiate your return. We will provide instructions on how to return the item.
Who pays for return shipping costs?
For returns due to personal reasons (such as change of mind), customers are responsible for the return label and return shipping costs. If an item is defective, damaged, or incorrectly delivered, we will cover the return shipping costs.
How does the refund process work?
Refunds will be issued once the returned item is received and inspected. Approved refunds will be processed within 14 calendar days and credited to the original payment method.
What should I do if I want to cancel or modify my order?
Please contact us immediately at info@mcnebulae.com.au. Orders can only be modified or canceled before they have entered the shipping process.
What happens if my package is lost or stolen?
MCNebulae is not responsible for lost or stolen packages. However, we will assist you in filing a claim with the carrier.
Payment
What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, American Express, UnionPay) PayPal, Google Pay, and Apple Pay.
Is the payment process secure?
Yes, we use SSL encryption and PCI-DSS compliant payment gateways to protect your financial information.
What should I do if I have a billing issue?
If you have any billing issues, please contact us immediately at info@mcnebulae.com.au, and we will be happy to assist you.
What about taxes and duties?
All prices listed on our website are inclusive of GST (Goods and Services Tax). You will not be charged any additional taxes at checkout.
Terms of Service
What do I do if my order is canceled?
If we cancel your order after payment has been processed, a full refund will be issued immediately.
What if I receive a defective item?
If you receive a defective, damaged, or incorrectly delivered item, please contact us immediately at info@mcnebulae.com.au.
Privacy
How does MCNebulae protect my personal information?
At MCNebulae, we value your privacy and are dedicated to protecting your personal information. We are committed to complying with Australian data protection laws and ensuring that your personal information is handled responsibly and securely.
What types of information do you collect?
We collect various types of personal information to provide and improve our services, including identification data, account details, payment information, shipping and billing addresses, usage data, and marketing preferences.
What are my rights under Australian law regarding my personal information?
Under Australian law, you have the right to access, correct, delete, object to the processing of your personal information, restrict processing, data portability, withdraw consent, and lodge complaints.
How can I exercise my privacy rights?
To exercise these rights, please contact us at info@mcnebulae.com.au.
Cookie Policy
What are cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit our website, MCNebulae. They allow us to recognize your browser and remember certain information about your visit, such as your preferences and past actions.
What types of cookies do you use?
We use strictly necessary cookies, performance cookies, and functional cookies on our website. We currently do not use marketing cookies, but we may introduce them in the future with your explicit consent.
How do you use cookies?
We use cookies to enable essential website functions and functionalities, analyze website traffic and usage patterns to improve our website, remember your preferences and settings to personalize your experience, recognize you when you return to our website, and provide you with relevant content and offers.
Can I manage my cookie preferences?
Yes, you can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that if you block or delete essential cookies, our website may not function properly.