Privacy policy
Last Updated: June 6, 2026
This Privacy Policy explains how M&C Nebulae Australia Pty Ltd., trading as MCNE Auto Supplies, collects, uses, discloses, and protects personal information when you visit www.mcnebulae.com.au, place an order, or contact us.
Business Information
Registered Company: M&C Nebulae Australia Pty Ltd.
Trading Name: MCNE Auto Supplies
ABN: 58 604 549 644
Registered Address: 48 Jennifer Crescent, Bayswater North, Victoria 3153, Australia
Email: info@mcnebulae.com.au
Phone Number: +61 (03) 8288 2397
Business Hours: Monday to Friday, 8:00 AM - 6:00 PM AEST/AEDT (Melbourne Time)
1. Information We Collect
We may collect the following types of personal information:
Information you provide directly:
Name
Email address
Phone number
Shipping address
Billing address
Order details
Customer support messages
Account information, if you create an account
Payment information is processed securely by our payment providers. We do not store full credit card numbers on our own systems.
Information collected automatically:
IP address
Device type and operating system
Browser type
Pages viewed on our website
Referring website
Date and time of visit
Cookie and similar tracking information
Information from third parties:
Payment providers, to confirm payments and help prevent fraud
Shipping providers, to deliver orders and provide tracking updates
Advertising and analytics providers, where permitted, to measure website performance and advertising effectiveness
2. How We Use Your Information
We use personal information to:
Process and fulfil orders
Confirm payments
Arrange shipping and delivery
Provide customer support
Respond to enquiries
Manage returns, refunds, and exchanges
Improve our website, products, and services
Detect and prevent fraud, misuse, and security issues
Send marketing communications where you have subscribed or where permitted by law
Measure and improve advertising performance
Comply with legal, accounting, and regulatory obligations
3. Marketing and Advertising
If you subscribe to our marketing communications, we may send you emails about products, promotions, and updates. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@mcnebulae.com.au.
We may use advertising services such as Google Ads, Google Shopping, Meta/Facebook Ads, and similar platforms to show relevant ads and measure ad performance. These services may use cookies, pixels, or similar technologies, subject to your browser settings and any consent preferences available on our website.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, analyse website traffic, improve our services, and support advertising.
Cookies may include:
Essential cookies needed for website and checkout functionality
Analytics cookies used to understand website usage
Advertising cookies used to measure and personalise advertising
You can manage cookies through your browser settings. Some website features may not work properly if essential cookies are disabled.
Where a cookie banner or privacy preference tool is available on our website, you may use it to manage your preferences.
5. Sharing Your Information
We may share personal information with trusted third parties who help us operate our business, including:
Shopify and related ecommerce service providers
Payment processors
Shipping and fulfilment providers
Email and customer support providers
Analytics providers
Advertising platforms
Professional advisers, where required
Legal or regulatory authorities, where required by law
We do not sell your personal information.
6. International Data Transfers
Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy laws.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal, tax, and accounting obligations.
Examples include:
Order and transaction records may be retained for legal, accounting, and tax purposes.
Customer support records may be retained to manage service history and resolve issues.
Marketing email information is retained until you unsubscribe or request deletion, subject to legal requirements.
Account information may be retained while your account remains active or as otherwise required by law.
8. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of internet transmission or electronic storage is completely secure.
9. Your Privacy Rights
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and business record-keeping requirements.
You may also unsubscribe from marketing emails at any time.
To make a privacy request, please contact us at info@mcnebulae.com.au. We may ask you to verify your identity before processing your request.
10. Children's Privacy
Our website and products are intended for customers aged 18 and over. We do not knowingly collect personal information from children.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised "Last Updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Email: info@mcnebulae.com.au
Phone Number: +61 (03) 8288 2397
Business Hours: Monday to Friday, 8:00 AM - 6:00 PM AEST/AEDT (Melbourne Time)
Address: 48 Jennifer Crescent, Bayswater North, Victoria 3153, Australia