Shipping policy
At MCNE Auto Supplies, we are committed to providing a seamless and reliable shipping experience. This policy outlines our shipping practices for orders placed through our online store.
Free Shipping
We offer free standard shipping on all orders across Australia.
Order Processing Time
Orders are processed as quickly as possible and are included in the 5-11 day estimated delivery timeframe shown for Australia.
Estimated Delivery Time
Delivery times vary depending on your location within Australia. Our estimated delivery timeframes are as follows:
Estimated delivery time is 5-11 days across Australia, including order processing and delivery.
Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as courier delays, weather conditions, and peak seasons. We utilize trusted Australian courier and postal services to ensure reliable delivery.
Shipping Cut-Off Time
The cut-off time for same-day order processing is 6:00 PM AEST/AEDT (Melbourne Time, UTC+10/UTC+11) Monday to Saturday. Orders placed after this time will be processed on the next business day.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the courier's website.
Delivery Area
We ship to all states and territories within Australia.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at info@mcnebulae.com.au. We will work with you to resolve the issue promptly, which may include a replacement or refund.
Returns
For information on returns, please refer to our Return Policy.
Contact Information
For any shipping-related inquiries, please contact us:
Email: info@mcnebulae.com.au
Phone Number: +61382882397
Business Hours: Monday to Saturday, 8:00 AM – 6:00 PM AEST/AEDT (Melbourne Time)
Registered Address: 48 Jennifer Crescent, Bayswater North, Victoria 3153, Australia
Company Information
Business Name: MCNE Auto Supplies
Registered Company Name: M&C Nebulae Australia Pty Ltd
Registered Company Details: ABN: 58 604 549 644
We reserve the right to modify this shipping policy at any time. Any changes will be posted on our website.