Shipping policy
At MCNE Auto Supplies, we are committed to providing a clear and reliable shipping experience. This Shipping Policy outlines our shipping practices for orders placed through our online store.
Business Information
Business Name: MCNE Auto Supplies
Registered Company Name: M&C Nebulae Australia Pty Ltd.
ABN: 58 604 549 644
Registered Address: 48 Jennifer Crescent, Bayswater North, Victoria 3153, Australia
Free Standard Shipping
We offer free standard shipping on all orders across Australia with no minimum purchase required.
Estimated Delivery Time
Transit time : 3–9 business days. Total estimated delivery time: 4–11 business days (including 1–2 business days order processing)
Delivery times are estimates only and may vary depending on your location, courier network conditions, weather, public holidays, peak periods, or other circumstances outside our control.
Order Processing
Orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Cut-Off Time
The cut-off time for same-day order processing is 6:00 PM AEST/AEDT (Melbourne Time), Monday to Friday, excluding public holidays.
Delivery Area
We ship to all states and territories within Australia.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available. You can use the tracking number to monitor the progress of your shipment on the courier’s website.
Damaged, Incorrect, or Missing Items
Please inspect your order when it arrives. If you receive a damaged, incorrect, or incomplete item, please contact us as soon as possible at info@mcnebulae.com.au with your order number and photos or details of the issue.
We will work with you to resolve the issue promptly, which may include a replacement, refund, or another remedy required under Australian Consumer Law.
Returns
For information about returns, refunds, and exchanges, please refer to our Return, Refund and Exchange Policy.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be posted on our website.
Contact Information
For any shipping-related enquiries, please contact us:
Email: info@mcnebulae.com.au
Phone Number: +61 (03) 8288 2397
Business Hours: Monday to Friday, 8:00 AM - 6:00 PM AEST/AEDT (Melbourne Time)
Registered Address: 48 Jennifer Crescent, Bayswater North, Victoria 3153, Australia