Billing Terms and Condition

Welcome to MCNebulae. This Billing Terms and Conditions page outlines our payment process, billing practices, and security measures to ensure a transparent and secure shopping experience for our Australian customers.

1. Payment Methods

We accept the following payment methods for all transactions made within Australia:

  • Credit/Debit Cards (Visa, MasterCard, American Express, UnionPay)
  • PayPal, Google Pay, and Apple Pay

All transactions are processed in Australian Dollars (AUD). For security purposes, we may require the billing address to match the shipping address. Please ensure all details are accurate to avoid delays in processing your order.

2. Secure Payment Processing

To ensure your payment details remain safe and confidential:

  • We use SSL (Secure Socket Layer) encryption to protect your personal and financial data during transmission.
  • All transactions are processed through PCI-DSS compliant payment gateways, ensuring the highest level of security. Our payment processors adhere to strict industry standards to protect your information.
  • We do not store your credit card information on our servers. Your payment details are securely handled by our third-party payment processors.

3. Order Confirmation & Payment Authorization

  • Upon placing an order, you will receive an order confirmation email detailing your purchase. Please review this email to ensure all information is correct.
  • By completing a purchase, you confirm that you are authorized to use the selected payment method and agree to the full order amount being charged.
  • If you experience any billing issues, please contact us immediately at info@mcnebulae.com.au, and we'll be happy to assist you.

4. Order Modifications & Cancellations

  • You can request an order modification or cancellation by emailing info@mcnebulae.com.au. Orders can only be modified or canceled before they have entered the shipping process. We will do our best to accommodate your request.
  • Once an order has been processed and a packing slip is generated, it cannot be changed or canceled. However, you may be able to return the item according to our return policy.

6. Refunds & Chargebacks

  • Refunds: If you are eligible for a refund, it will be processed within 14 calendar days to your original payment method. We will notify you via email once the refund has been processed.
  • Chargebacks: If a chargeback is initiated without prior communication, it may affect your ability to place future orders with us. We encourage you to contact us first at info@mcnebulae.com.au so we can quickly resolve any issues.

7. Taxes & Duties

  • Australian Orders: All prices listed on our website are inclusive of GST (Goods and Services Tax). You will not be charged any additional taxes at checkout.

8. Fraud Prevention & Account Security

To protect against fraudulent transactions:

  • We verify billing and shipping addresses for all orders placed on our website.
  • If suspicious or fraudulent activity is detected, we may temporarily hold or disable the account to protect both our customers and business. We’ll reach out to verify details before taking further steps whenever possible.

Contact Information

For any billing-related questions, contact us:

  • Email: info@mcnebulae.com.au
  • Phone: +61 410 985 199
  • Address: 48 Jennifer Crescent, Bayswater North, VIC 3153

Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (AEST/AEDT)
Closed on weekends and public holidays.

By placing an order with MCNebulae, you agree to these Billing Terms and Conditions, which are designed to ensure a safe and transparent shopping experience.