Refund policy
At MCNE Auto Supplies, we want you to be completely satisfied with your purchase. This Return, Refund and Exchange Policy explains the process for returning products purchased from our online store.
Registered Company: M&C Nebulae Australia Pty Ltd
ABN: 58 604 549 644
## 30-Day Free Returns
We offer free returns within 30 days of the delivery date.
If you are not completely satisfied with your purchase, you may request a return, refund, or exchange within 30 days of receiving your order, subject to the conditions outlined below.
Eligible returns include both change-of-mind returns and returns relating to faulty, damaged, incorrect, or not-as-described products.
## Conditions for Returns
To be eligible for a return:
* The item must be returned within 30 days of delivery.
* The item should be returned in its original packaging where reasonably possible.
* All included accessories, manuals, documentation, cables, mounting hardware, and other supplied items should be included.
* Proof of purchase, such as an order number or invoice, must be provided.
We understand that packaging may have been opened for inspection. Opened packaging alone does not make a product ineligible for return.
Returns that show excessive use, intentional damage, missing components, or modifications may not be eligible for a full refund.
## How to Start a Return
To start a return, please contact us at:
Email: info@mcnebulae.com.au
Please include:
* Your order number
* Product name
* Reason for return
Our business hours are Monday to Friday, 8:00 AM – 6:00 PM AEST/AEDT (Melbourne Time).
Once your return request is approved, we will provide return instructions.
Returns sent without prior authorization may be delayed or rejected.
## Return Shipping Costs
MCNE Auto Supplies provides free return shipping for eligible returns submitted within the 30-day return period.
For approved returns, we will provide a prepaid return shipping label or reimburse reasonable return shipping costs.
Customers will not be charged return shipping fees for eligible returns made within the 30-day return window.
## No Restocking Fees
MCNE Auto Supplies does not charge any restocking fees.
Eligible returned products will receive a refund without any restocking, handling, or processing deductions.
## Return Address
Approved returns may be sent to:
MCNE Auto Supplies Returns
48 Jennifer Crescent, Bayswater North, Victoria 3153, Australia
Please securely package the item and include your order number or proof of purchase.
## Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to the original payment method within 10 business days.
Your financial institution or payment provider may require additional time before the refunded funds become available in your account.
## Exchanges
We may offer exchanges for:
* Change-of-mind returns
* Faulty products
* Damaged products
* Incorrect products
* Not-as-described products
All exchanges are subject to product availability.
If the requested replacement item is unavailable, we may offer a refund or an alternative replacement product.
## Damaged, Faulty, or Incorrect Items
Please inspect your order upon arrival.
If you receive a product that is damaged, faulty, incorrect, or not as described, please contact us as soon as possible at:
info@mcnebulae.com.au
Please include your order number and photos or details of the issue.
We will work with you to provide an appropriate remedy, which may include repair, replacement, exchange, or refund.
## Clearance and Final Sale Items
Clearance and final sale items remain covered by Australian Consumer Law.
Unless otherwise stated on the product page, clearance and final sale items may still be returned within the 30-day return period under this policy.
## Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.
You may be entitled to a repair, replacement, refund, or other remedy if a product has a major failure, is faulty, is not of acceptable quality, is not fit for purpose, or does not match its description.
## Contact Us
MCNE Auto Supplies
Email: info@mcnebulae.com.au
Phone: +61 (03) 8288 2397
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM AEST/AEDT (Melbourne Time)
Registered Address:
48 Jennifer Crescent, Bayswater North, Victoria 3153, Australia