Refund policy
At MCNE Auto Supplies, we want you to be completely satisfied with your purchase. This Returns Policy outlines the process for returning products purchased from our online store.
Registered Company: M&C Nebulae Australia Pty Ltd (ABN: 58 604 549 644)
Easy Access to Return Information
We ensure our Return Policy is readily available throughout our website, including product pages, the checkout process, and in our website footer. Look for the "Returns Policy" link.
30-Day Return Window
You have 30 days from the date of delivery to return an item for a refund or exchange, subject to the conditions outlined below.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in the same condition that you received it.
- The item must be returned in its original packaging, including all accessories, manuals, and any other included items. We understand that packaging may be opened, but please ensure it is returned with the product.
- You must provide proof of purchase, such as your order number or a copy of your invoice.
Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at info@mcnebulae.com.au during our business hours (Monday to Saturday, 8:00 AM – 6:00 PM AEST/AEDT - Melbourne Time). Please provide your order number and the reason for the return.
- Return Authorization: We will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions for returning the product.
- Packaging and Shipping: Securely package the item and include a copy of your invoice or packing slip with the RA number clearly marked on the package. Ship the item to the address provided in the return instructions.
Return Address:
MCNE Auto Supplies Returns 48 Jennifer Crescent Bayswater North, Victoria 3153 Australia
Return Shipping Costs
MCNE Auto Supplies provides free return shipping for approved returns. Please contact us before sending your item back so we can confirm eligibility and provide return instructions, including a prepaid return label or return shipping reimbursement where applicable.
Refunds
Once we receive the returned item and inspect it to ensure it meets the return conditions, we will process your refund within 10 business days. The refund will be issued to the original payment method. We will notify you via email once the refund has been processed. Please note that it may take additional time for your bank or credit card company to process the refund and for it to appear in your account.
Exchanges
We offer exchanges for items that are defective or if you ordered the wrong item. Exchanges are subject to product availability. If the item you requested for exchange is out of stock, we will contact you to discuss alternative options, such as a refund or a similar product. We will communicate any stock issues promptly.
Restocking Fees
No restocking fees will be applied to returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 30 days of receiving the item at info@mcnebulae.com.au, We will arrange for a replacement or issue a full refund, including shipping costs.
Clearance and Final Sale Items
Clearance and final sale items are not eligible for return unless they are faulty or not as described. This will be clearly indicated on the product page and during checkout. This policy is in accordance with the Australian Consumer Law.
Contact Us
If you have any questions about our Returns Policy, please contact us:
Email: info@mcnebulae.com.au
Phone Number: +61382882397
Business Hours: Monday to Saturday, 8:00 AM – 6:00 PM AEST/AEDT (Melbourne Time)
Registered Address: 48 Jennifer Crescent, Bayswater North, Victoria 3153, Australia