Frequently Asked Questions
HELP & PRODUCT GUIDANCE
Frequently Asked Questions
Practical answers about choosing, installing and using our vehicle camera systems and driving electronics.
Choosing the right system
Should I choose a dash camera or a truck camera system?+
Dash cameras are designed mainly to record the road from a car or light vehicle. Truck camera systems use a monitor with one or more external cameras to improve rear, side and blind-spot visibility on trucks, caravans, trailers and commercial vehicles.
How do I check whether a product suits my vehicle?+
Check the product page for voltage, camera count, monitor size, cable length, mounting method and power requirements. If you are unsure, contact us with your vehicle type, voltage and intended camera positions before ordering.
What does wireless mean on a vehicle camera system?+
Wireless normally refers to the video signal between the camera and monitor. Standard wireless cameras still require power. Solar magnetic cameras are the main exception and have their own charging requirements.
How many camera channels do I need?+
A single rear camera is suitable for basic reversing or rear viewing. A 2CH system can add another rear or side view, while 4CH systems are useful when you want coverage around a larger vehicle, truck, caravan or trailer.
Installation and everyday use
Can I install the system myself?+
Many dash cameras and wireless monitor kits are suitable for DIY installation. Hardwired parking mode, multi-camera systems and long cable runs may be better handled by a qualified auto electrician.
Do dash cameras record while parked?+
Selected models support parking monitoring, usually with a compatible hardwire kit or another suitable continuous power source. Check the individual product specifications because features and power requirements vary by model.
Do DVR camera kits include a memory card?+
A memory card is included only when the product page states that it is part of the package. Check the package contents and supported card capacity before purchasing a card separately.
Where can I find setup instructions?+
Available instructions are listed on our User Manuals page. You can also contact us with your order or product details if you need help locating the correct guide.
Orders, support and returns
How can I get help before placing an order?+
Use our Contact Us page and tell us your vehicle type, voltage, required camera positions and the features you need. This helps us suggest the most suitable options.
How long will delivery take?+
Delivery timing depends on the destination and the shipping service available for the order. The latest information is shown during checkout and in our Shipping Policy.
What if I receive the wrong item or have a problem?+
Contact us promptly with your order number and clear photos or video of the issue. We will review the information and explain the available next steps under our store policies and Australian Consumer Law.
Can I return a product if it is not suitable?+
Return eligibility depends on the product condition, timing and reason for return. Please read our Return, Refund and Exchange Policy before sending anything back, and contact us for return instructions.
Still unsure?
Send us your vehicle details and what you want the system to do. We will help you narrow down the options.
Contact Us